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Severe Weather North East NSW

Community Recovery Newsletters

Edition 5 - North Coast NSW Flood Recovery information newsletter

Edition 4 - North Coast NSW Flood Recovery information newsletter

Edition 3 - North Coast NSW Flood Recovery information newsletter

Edition 2 - North Coast NSW Flood Recovery information newsletter

Edition 1 - North Coast NSW Floods Recovery information newsletter

Northern rivers flood recovery services and contacts

Flood Recovery Services Contact Sheet [PDF 89KB]

  • Australian Government Disaster Relief Payment

The Disaster Recovery Payment is a one-off payment to provide immediate, short-term assistance to Australian residents adversely affected by disaster. To check for eligibility, please contact the Department of Human Services.

180 22 66

Department of Human Services - Centrelink

DHS provide Australian Government services and payments, and information on Government assistance available to people in crisis or whose circumstances have changed.

180 22 66

Disaster Welfare Services

DWS provide disaster relief grants to eligible individuals and families whose homes have been significantly damaged or destroyed. Provides assistance for those with limited financial resources and no insurance.

1800 018 444

Housing NSW

Housing NSW provides assistance with housing and accommodation for those affected by the floods.

1800 422 322

Australian Red Cross

Australian Red Cross provide personal support to those affected by the floods.

1800 812 028

NSW Mental Health

A free service has been established to help those affected by the floods and is available Mon to Fri 8am - 6pm.

In person and telephone counselling is available and no referral is needed.

1300 137 934


Lifeline is available 24 hours for people experiencing personal crisis.

13 11 44

Small Business NSW

The Business Connect program provides advice on managing your business and accessing financial assistance.

1300 134 359

Services NSW

Services NSW will replace certificates and drivers licences at no cost to those affected by the floods.

13 77 88

Legal Aid

Legal Aid can provide free legal advice and minor assistance to people affected by disasters on a range of issues including insurance, tenancy and credit and debt problems.

1300 888 529

NSW Fair Trading

Fair Trading provides assistance & advice to consumers, tenants and businesses regarding fair and ethical practice.

13 32 20

NSW Rural Assistance Authority

RAA provide disaster relief low interest loans of up to $130,000 to eligible primary producers and small businesses to eligible primary producers. They can also assist with Category C grant applications and enquiries.

1800 678 593

Insurance Council of Australia

ICA can help policyholders with general inquiries about the insurance claims process.

1800 734 621

NSW Environment Protection Authority

The EPA provide advice regarding waste disposal and contaminated land concerns.

131 555

Local Council Contacts

If you are unsure which agency or organisation to contact, please call or visit your local council:

  • Tweed Shire 02 6670 2400
  • Lismore City 1300 87 83 87
  • Byron Shire 02 6626 7000
  • Kyogle Shire 02 6632 1611
  • Richmond Valley 02 6660 0300
  • Ballina Shire 02 6686 4444

Small businesses

Additional disaster recovery assistance for small businesses affected by the North Coast floods

To apply for a recovery grant, small businesses and non-profit organisations in the local government areas affected by the North Coast floods can contact the NSW Rural Assistance Authority on 1800 678 593 or by visiting

For more information about disaster recovery assistance see the media release.

Natural Disaster Assistance Schemes

Disaster assistance has been made available for communities affected by flooding in the North Coast of NSW.

Declared Local Government Areas include Ballina, Byron, Kyogle, Richmond Valley, Lismore and Tweed.

For information on personal hardship and distress assistance, contact Disaster Welfare Assistance line on 1800 018 444

For more information about assistance and how to apply see the Natural Disaster Assistance Schemes.

Road Closures

NEVER drive, ride, walk or play through flood waters

Live Traffic NSW has regular updates on road closures across NSW on the website and facebook

Please monitor these sites closely.

Alert NSW brings together social media messages from NSW emergency services all in one place

You will find agency Twitter, Facebook and RSS feeds that can provide you with important information during an emergency.

Feeds may change during an emergency so they provide you with the most relevant information for the event.

Read more Information on how to stay healthy during the flood