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Severe Weather North East NSW


Edition 2 - North Coast NSW Flood Recovery information newsletter

Edition 1 - North Coast NSW Floods Recovery information newsletter

Current recovery centre locations

Lismore Recovery Centre

Public Works Facility
120 Dalley Street, East Lismore
Entrance via Military Road
Phone: 02 6626 5692

Murwillumbah Recovery Centre

Murwillumbah Community Centre
Nullum Street, Murwillumbah
Phone: 02 6670 2133

Opening Hours

Friday 21st 9am - 6pm

Saturday 22nd 10am-4pm

Sunday 23rd CLOSED

Monday 24th 9am-5pm

Tuesday 25th CLOSED

Wednesday 26th 9am-5pm

Thursday 27th 9am-5pm

Friday 28th 9am-5pm

Saturday 29th 10am-4pm


Small businesses

Additional disaster recovery assistance for small businesses affected by the North Coast floods

To apply for a recovery grant, small businesses and non-profit organisations in the local government areas affected by the North Coast floods can contact the NSW Rural Assistance Authority on 1800 678 593 or by visiting

For more information about disaster recovery assistance see the media release.

Workshop events

Business Bus

The BusinessConnect Business Bus will be in the following locations:

  • Tuesday 18 April: Billinudgel, 10 Wilfred Street (opposite Bayside Radiators), 9am - 4pm
  • Wednesday 19 April: Cavanbah Centre, 249 Ewingsdale Road, Cavanbah, 9am - 4pm
  • Thursday 20 April: Lismore, Clyde Campbell/Browns Creek carpark, Lismore, 9am - 4pm
  • Friday 21 April: Lismore, Clyde Campbell/Browns Creek carpark, Lismore, 9am - 4pm

For more informration visit the Department of Industry website.

Natural Disaster Assistance Schemes

Disaster assistance has been made available for communities affected by flooding in the North Coast of NSW. Declared Local Government Areas include Ballina, Byron, Kyogle, Richmond Valley, Lismore and Tweed.

For information on personal hardship and distress assistance, contact Disaster Welfare Assistance line on 1800 018 444

For more information about assistance and how to apply see the Natural Disaster Assistance Schemes.

Recovery Services Fact Sheet

Australian Red Cross

Australian Red Cross provides personal support to those affected by the storm.

1300 137 934

Housing NSW

Housing NSW provides assistance with housing for those affected by the floods and storm.

1800 486 746

Disaster Welfare Services

Provide disaster relief grants to eligible individuals and families whose homes have been significantly damaged or destroyed. Provides assistance for those with limited financial resources and no insurance.

1800 018 444

NSW Small Business

Through the Small Biz Connect program small businesses can receive assistance and advice.

1300 134 359

SafeWork NSW

Will replace SafeWork NSW licences at no cost to those affected by the floods

13 10 50

Services NSW

Services NSW will replace certificates and drivers licences at no cost to those affected by the storm.

13 77 88

Motor Vehicle Stamp Duty Relief

Motorists whose cars have been written off as a result of a natural disaster may be eligible for a stamp duty refund on their replacement vehicle.

1300 139 814

Legal Assistance

Legal Aid NSW helps people with their legal problems. Legal Aid NSW lawyers can provide free legal advice and minor assistance to people affected by disasters on a range of issues including insurance, tenancy and credit and debt problems.

1300 888 529

NSW Fair Trading

Provide assistance and advice to consumers and business regarding fair and ethical practice.

13 32 20

Department of Primary


Provide assistance with livestock and other animals during the flood.

1300 795 299

NSW Rural Assistance Authority

Provides disaster relief low interest loans of up to $130,000 to eligible primary producers and smallbusinesses, and transport subsidies of up to 50% of the cost to transport livestock or fodder, to eligible primary producers.

1800 678 593

Farm Household Support

Federal government Department of Human Services provides assistance to farmers and their families facing financial difficulties. Conditions apply.

1800 050 004

NSW Health

Information relating to community mental health following a natural disaster.

This is a free service, operating from Mon to Fri 8am - 6pm 1300 137 934

For after hours assistance, contact the Mental Health Access Line 1800 011 511

1300 137 934

1800 011 511 (AH)

Salvation Army

To provide assistance to residents affected by the floods.

1300 363 622

Insurance Council of Australia

Helping policyholders if they are uncertain which insurer they are with, or have general inquiries about the claims process

Disaster Hotline:

1800 734 621

Road Closures

NEVER drive, ride, walk or play through flood waters

Live Traffic NSW has regular updates on road closures across NSW on the website and facebook

Please monitor these sites closely.

Alert NSW brings together social media messages from NSW emergency services all in one place

You will find agency Twitter, Facebook and RSS feeds that can provide you with important information during an emergency.

Feeds may change during an emergency so they provide you with the most relevant information for the event.

Read more Information on how to stay healthy during the flood