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Emergency Kit Tip
Make sure you keep a copy of your home and medical insurance policies in waterproof bags or scanned documents on a USB stick in your emergency kit.

More information on Emergency Kits

Insurance

Do you have the correct insurance type

Being prepared also means ensuring that you've got adequate levels of insurance - consider all types including home, contents, motor vehicle, health or ambulance cover, income protection, boat and others.

Filing an insurance claim

  • When you submit a claim to your insurance company be as detailed as possible and take photos that show the state of your property and contents. Take time to prepare a full list of all the items lost or damaged. Make a copy of any claim you submit.
  • You don't have to prove whether the damage was caused by a natural disaster, this is up to your insurer.
  • Make a detailed record of all damage and include photos where possible.
  • Where practical, talk to your insurance company before you start to clean up - they may want to see the damage.
  • If you are concerned about your legal position, seek advice.

Insurance Council of Australia

If you have a query relating to insurance you can call the Insurance Council of Australia on 1300 728 228.