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Fact

An emergency is anything that threatens life, health or property. Lots of things, not just disasters, can create an emergency for your clients.

Natural disasters include bushfires, storms, floods, heatwaves and earthquakes.

Accidents, like chemical spills, can also cause disasters, like explosions. These are man-made disasters.

This resource focuses on natural and man-made disasters, but these tips and information can help in any emergency your client may face.

 

What the Vale Street Centre did

After the 2013 bushfires, Vale Street Centre helped their clients learn how they can be prepared for emergencies.

video Vale Street Centre

Preparing your clients for emergencies:
A resource for community service workers

Emergencies are unpredictable and can have devastating consequences, both during the emergency and long afterwards. Emergencies don't just affect individuals. They affect whole communities, as well as the surrounding environment and infrastructure. If we all do our bit and prepare for an emergency, we can minimise its impact.

Community service organisations share expertise, education, information, resources and support with those who need help most. Community service workers know their clients' capabilities and vulnerabilities and the challenges they face. Workers can use their strong relationships with their clients to help them build the skills and knowledge to prepare for, respond to and recover from an emergency.

This is a resource for community workers who provide direct services to clients through home care, neighbourhood centres, group homes and other services. It will help you to prepare clients for a range of emergencies, from everyday emergencies to natural disasters.

Using this guide, you can include preparedness information in normal day to day service delivery by teaching clients:

  • why it's important to be prepared
  • how to prepare for everyday emergencies like kitchen fires, an unexpected trip to the hospital or power loss, and major emergencies like fires, floods and heatwaves
  • who does what in an emergency
  • what tools, services and information they can use.

Why is it important to prepare?

Help your clients prepare

How are emergencies managed in NSW?

What resources are available?

This resource was developed by Australian Red Cross with the Office of Emergency Management (NSW Department of Justice), in consultation with a number of community service organisations across NSW. It was jointly funded by the NSW and Commonwealth Government under the Natural Disaster Resilience Program.