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Helping Your Clients to Prepare for Emergencies 

How would your clients survive an emergency?
This is a photo of a Community Service Officer having a cup of tea with an elderly female client.
When it comes to coping with an emergency, everyone is different. Some people will only need a little help to manage, while others may need a lot.

Being ready for an emergency is very important for people who are:

  • Disabled or have ongoing health problems, such as asthma or diabetes
  • Frail or have restricted mobility 
  • Socially isolated 
  • From a culturally or linguistically diverse background 
Could your client get out of their house in an emergency? Will they be alone or do they have family or friends close by who could help? Will they be able to understand an emergency warning and know what to do?

Even people who are able to live independently for all, or most of the time may need extra help and support to prepare for and recover from an emergency.

Helping your clients

Community service workers know their clients and are trusted by them. Helping clients to be safe is something that community service workers do every day.

Keeping plans and contacts up to date and being ready for emergencies works best when it is part of everyday life.
By supporting people to be ready for emergencies, you can reduce the impact on your clients and help them to recover.

The Helping Your Clients Prepare for Emergencies fact sheet contains information and resources to help you make getting ready for emergencies part of your regular service delivery.