During and After an Emergency

This is a photo of a fallen power pole after a storm with live power cables across a road.

Part of being prepared is knowing what you'll need to do during and after any emergency.


In some emergencies the safest action is to stay inside, but in other circumstances it can be safer to leave a building or evacuate an entire area. The appropriate action depends on the particular hazard causing the emergency.

Consult the relevant information and action guides and follow advice from emergency authorities.

If you have time before you leave, you should:

After an Emergency

  • Be prepared to look after yourself if help does not come.
  • Stay up to date. Keep watching and listening and look at what is going on around you. Share this information with your family, friends and community.
  • In a major emergency, this website will provide you with important information on what to do after an emergency. It may advise you when an evacuation order has been lifted and you are allowed to return home, what you should do when you do return home (such as health information), provide details on financial assistance that may be available to you, recovery centres that may be open in your area and more.
  • Check on your neighbours and any vulnerable people in your community, including older people and those with disabilities or special needs.
  • Seek medical attention. If you have been hurt contact the emergency services and advise if they are able to get to your house.
  • Consider your animals. The welfare of your pets and livestock is your responsibility. Assistance may be available.
  • Contact your insurance company to discuss your policy and file your claim.

Disaster Assistance

If you’ve been affected by a disaster you might be eligible for financial assistance.

Psychological Assistance

There are many organisations who can assist you with the psychological effects of an emergency.