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The NSW Government has announced that they will coordinate the clean-up of fire damaged residential and commercial properties.
This includes both insured and uninsured properties, and it also includes the clean-up of potentially hazardous materials like asbestos.
Residents who were impacted by the bushfires, will have the following services available to them:
Residents can call the Bushfire Customer Care Service on 13 77 88 or visit Service NSW to arrange for the clean-up and removal of bushfire debris.
Read more about the clean-up on this Fact Sheet.
Step 1: Register at Service NSW or call 13 77 88
Step 2: Laing O'Rourke will contact registered property owners to discuss damage and assess eligibility
Step 3: Laing O'Rourke will meet property owners on site
Step 4: Owners will approve scope of works
Step 5: Clean-up of agreed work starts
Step 6: Owners confirm completion of agreed scope of works
You may find a hazard identification notice on your property when you return after a bushfire. This notice indicates your property has been visited and dangers like electrical risks, falling branches or asbestos may have been identified.
Only return home when you have been given approval. When you do, even if there is no sign, there may still be hazards on your property.
Please ensure you wear a P2 face mask, which can filter out very fine particles from the air.
If the Hazard Identification Notice indicates asbestos is suspected on your property, you can get further information from the Public Works Advisory on 1800 88 55 39.
Coloured foam, dropped from the air to suppress fires, may have landed on some properties.
This retardant will need to be flushed from roofs and water sources.
To stop retardant or ash getting into water tanks, disconnect your downpipe/s from water tank/s, so that the first flush (either rain or washing) does not wash anything from the roof into tanks.
Call the Bushfire Customer Care Service on 13 77 88
Building Impact Assessment Hazard Identification Signs (pdf)
Firefighting information - use of retardants and foam (pdf)
Solar Panels (pdf)
Gas cylinders (pdf)
Property hazards following a bushfire - Safe Work NSW (pdf)
How to access clean-up help