Assistance & personal support
For people impacted by bushfire, the NSW Bushfire Customer Care Service will help you navigate the support and financial assistance that's available across all levels of government.
Service NSW is providing one-on-one support for people and businesses, available over the phone or in-person.
Call 13 77 88
Or visit www.service.nsw.gov.au for locations of Service NSW, and Mobile Service Centres.
are encouraged to register online at Register Find Reunite.
A Recovery Centre offers more than just support in applying for financial assistance, it’s also a place where affected people can share their concerns with people who understand what you’re going through.
There’s support for your immediate needs as well as information and advice about all the programs that are available from the government, charities and local support services.
Recovery Centre staff are able help you get application processes started and answer questions about your circumstances.
There’s support for individuals, businesses, farmers and landholders. And ongoing help is available over the phone.
Agencies and services at a centre may include local council, Disaster Welfare, small business, Red Cross, NSW Health, Legal Aid, Fair Trading, Salvation Army, chaplains and insurers.
Bega Valley Shire LGA
If you are unable to visit the Recovery Centre, please call the Recovery Hotline on
02 6499 2345
Eurobodalla Shire LGA
From Sunday 8 April, the Batemans Bay Recovery Centre will have new opening hours:
Recovery Assistance Points are a place where people can get access to information, accommodation support, health and wellbeing support.
It is a smaller version of a recovery centre and will have six to 12 key agencies in attendance including health, welfare, charities, government services, business and rural assistance.
Kangaroo Valley170 Moss Vale Rd, Kangaroo Valley
NaroomaNarooma Golf Club1 Ballingalla Street, Narooma
OPEN Monday - Saturday - 10am to 4pm
Narooma Recovery Assistance Point will be closing at 4pm, Saturday 14 March 2020.
BatlowLiterary Institute, 67 Pioneer Street, BatlowOPEN Wednesday and Saturday
10am - 4pm
TumbarumbaRSL Memorial Hall, Winton Street, TumbarumbaOPEN Tuesdays 10am - 4pm
TalbingoTalbingo Mountain Retreat, Whitty Street, TalbingoOPEN Thursdays
10am - 4pm
AdelongServices and Citizens Club, 54 Tumut Street, AdelongOPEN Fridays
10am - 4pm
The Entrance Community CentreOatlands Avenue, The Entrance
City of Wagga Wagga LGA
Snowy Valley LGA
For more housing support please call
1800 018 444
Disaster Welfare Assistance Points
All Disaster Welfare Assistance Points have transitioned.
Kempsey, Taree, Grafton, Glen Innes
The Disaster Welfare Assistance Points in Kempsey, Taree, Grafton and Glen Innes have been transitioned to council on the 20 December 2019. Services and information will continue to be available through council.
Shoalhaven Disaster Welfare Assistance Point has transitioned to council on 17 January 2020.
Moss Vale Disaster Welfare Assistance Point has transitioned to outreach on 17 January 2020.