NSW Bushfire Customer Care Service

Assistance & personal support

For people impacted by bushfire, the NSW Bushfire Customer Care Service will help you navigate the support and financial assistance that's available across all levels of government.

Service NSW is providing one-on-one support for people and businesses, available over the phone or in-person.


Call 13 77 88

Or visit www.service.nsw.gov.au for locations of Service NSW, and Mobile Service Centres.

People are encouraged to register online at Register Find Reunite.

Recovery Centres

A Recovery Centre offers more than just support in applying for financial assistance, it’s also a place where affected people can share their concerns with people who understand what you’re going through.

There’s support for your immediate needs as well as information and advice about all the programs that are available from the government, charities and local support services.

Recovery Centre staff are able help you get application processes started and answer questions about your circumstances.

There’s support for individuals, businesses, farmers and landholders. And ongoing help is available over the phone.          

Agencies and services at a centre may include local council, Disaster Welfare, small business, Red Cross, NSW Health, Legal Aid, Fair Trading, Salvation Army, chaplains and insurers.

OPEN Recovery Centres

Bega Valley Shire LGA

  • Council Chambers, Zingel Place, Bega
    • Open Monday to Saturday from 10am to 4pm
    • Closed Sunday

If you are unable to visit the Recovery Centre, please call the Recovery Hotline on 02 6499 2345

Eurobodalla Shire LGA

  • Soldier Club, 6 Beach Road, Batemans Bay
    Parking is from Flora Crescent
    • Open Monday to Friday from 9am to 5pm
    • Open Saturday and Sunday from 10am to 4pm
    • Closed Easter long weekend (from 4pm Thursday 9 April until 10am Tuesday 14 April)

From Sunday 8 April, the Batemans Bay Recovery Centre will have new opening hours:

  • Open Monday to Saturday from 10am to 4pm
  • Closed Sundays

Shoalhaven LGA

  • Ulladulla Civic Centre, 81B Princes Highway, Ulladulla 
    • Monday: 9am to 4pm
    • Tuesday: 9am to 4pm
    • Wednesday: 9am to 5.30pm
    • Thursday: 9am to 4pm
    • Friday: 9am to 4pm
    • Saturday: 10am to 2pm

OPEN Recovery Assistance Points

Recovery Assistance Points are a place where people can get access to information, accommodation support, health and wellbeing support.

It is a smaller version of a recovery centre and will have six to 12 key agencies in attendance including health, welfare, charities, government services, business and rural assistance. 

Kangaroo Valley
170 Moss Vale Rd, Kangaroo Valley

OPEN Tuesday, Wednesday, Thursday
9am – 1pm


Narooma Golf Club
1 Ballingalla Street, Narooma

OPEN Monday - Saturday - 10am to 4pm
CLOSED Sundays

Narooma Recovery Assistance Point will be closing at 4pm, Saturday 14 March 2020.

Snowy ValleysLGA

Literary Institute, 67 Pioneer Street, Batlow
OPEN Wednesday and Saturday
10am - 4pm

RSL Memorial Hall, Winton Street, Tumbarumba
OPEN Tuesdays 10am - 4pm

Talbingo Mountain Retreat, Whitty Street, Talbingo
OPEN Thursdays
10am - 4pm

Services and Citizens Club, 54 Tumut Street, Adelong
OPEN Fridays
10am - 4pm

The Entrance Community Centre
Oatlands Avenue, The Entrance

Accommodation support

City of Wagga Wagga LGA

  • Wagga Housing office of Dept Communities & Justice, Ground Floor 25-27 Tompson St Wagga Monday to Friday 9am to 5pm

Snowy Valley LGA

  • Tumut Housing office of Dept Communities & Justice, 106 Wynyard Street Tumut Monday to Friday 9am to 5pm

For more housing support please call 1800 018 444


All Disaster Welfare Assistance Points have transitioned.

Kempsey, Taree, Grafton, Glen Innes

The Disaster Welfare Assistance Points in Kempsey, Taree, Grafton and Glen Innes have been transitioned to council on the 20 December 2019. Services and information will continue to be available through council.

Shoalhaven Disaster Welfare Assistance Point has transitioned to council on 17 January 2020.

Moss Vale Disaster Welfare Assistance Point has transitioned to outreach on 17 January 2020.

For more information and timely updates, follow us on Facebook - NSW Disaster Recovery

Read your Regional Recovery Newsletter here.

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