NSW Bushfire Customer Care Service

Assistance & personal support

If you are impacted by bushfire, the NSW Bushfire Customer Care Service will help you navigate the support and financial assistance that's available across all levels of government.

Service NSW is providing one-on-one support for you and your businesses, available over the phone or in-person.


Call 13 77 88

Visit www.service.nsw.gov.au for locations of Service NSW, and Mobile Service Centres.

See below for further information on recovery centres and assistance points.


Keeping us all safe as we continue Bushfire Recovery

Resilience NSW and Government will continue to support bushfire affected communities for as long as it takes and in every way we can.

We must put the health of communities and staff first and follow the recommendations of Government and Chief Medical Officer about face to face contact.

This doesn't mean an end to bushfire recovery and assistance.

The Bushfire Customer Care Service continues to operate and is the one stop shop for all bushfire recovery questions from individuals and businesses.

Recovery Support Services

If you have been affected by bushfires, local Recovery Support Services will help you in your recovery journey by providing personalised, long-term support. Recovery Support Services are free.

Find your nearest Recovery Support Service provider here

Recovery Centres

A Recovery Centre offers more than just support in applying for financial assistance, it’s also a place where affected people can share their concerns with people who understand what you’re going through.

There’s support for your immediate needs as well as information and advice about all the programs that are available from the government, charities and local support services.

Recovery Centre staff are able help you get application processes started and answer questions about your circumstances.

There’s support for individuals, businesses, farmers and landholders. And ongoing help is available over the phone.          

Agencies and services at a centre may include local council, Disaster Welfare, small business, Red Cross, NSW Health, Legal Aid, Fair Trading, Salvation Army, chaplains and insurers.


Bega Valley Shire LGA - CLOSED

  • Council Chambers, Zingel Place, Bega
    • Open Monday to Saturday from 10am to 4pm
    • Closed Sunday

If you are unable to visit the Recovery Centre, please call the Recovery Hotline on 02 6499 2345

Eurobodalla Shire LGA - CLOSED

  • Soldiers Club, 6 Beach Road, Batemans Bay
    Parking is from Flora Crescent

Shoalhaven LGA - CLOSED

  • Ulladulla Civic Centre, 81B Princes Highway, Ulladulla 
    The Recovery Centre is located at the Lounge (downstairs)

Recovery Assistance Points - CLOSED

Recovery Assistance Points are a place where people can get access to information, accommodation support, health and wellbeing support.

It is a smaller version of a recovery centre and will have six to 12 key agencies in attendance including health, welfare, charities, government services, business and rural assistance. 

Kangaroo Valley
170 Moss Vale Rd, Kangaroo Valley

Narooma -
Narooma Golf Club
1 Ballingalla Street, Narooma

Snowy ValleysLGA

Literary Institute, 67 Pioneer Street, Batlow
OPEN Wednesday and Saturday

RSL Memorial Hall, Winton Street, Tumbarumba

Talbingo Mountain Retreat, Whitty Street, Talbingo

Services and Citizens Club, 54 Tumut Street, Adelong


The Entrance Community Centre
Oatlands Avenue, The Entrance


All Disaster Welfare Assistance Points have transitioned.

Kempsey, Taree, Grafton, Glen Innes

The Disaster Welfare Assistance Points in Kempsey, Taree, Grafton and Glen Innes have been transitioned to council on the 20 December 2019. Services and information will continue to be available through council.

Shoalhaven Disaster Welfare Assistance Point has transitioned to council on 17 January 2020.

Moss Vale Disaster Welfare Assistance Point has transitioned to outreach on 17 January 2020.