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    Bushfire Housing Assistance Service

    The NSW Government Bushfire Housing Assistance Service is available for residents who are temporarily or permanently displaced as a result of the NSW bushfires.

    The Bushfire Housing Assistance service can help with:
    • emergency temporary accommodation
    • private rental bonds and advance rent costs
    • sourcing accomodation options from the private rental and short term housing sector.
    People impacted by the fires can access the service by:
    • calling the Disaster Welfare Assistance Line (DWAL) on 1800 018 444; or
    • contacting or visiting a local Department of Communities and Justice Housing office.
    For more information about the Bushfire Housing Assistance Service, visit: Bushfire Housing Assistance Service

    To find a local Department of Communities and Justice Housing office, visit: Find a housing office

    Download the  Factsheet - Private rental properties fact sheet - January 2020.pdf. for more information.

    Or contact the Bushfire Customer Care service 13 77 88

    Accommodation support

    City of Wagga Wagga LGA

    • Wagga Housing office of Dept Communities & Justice, Ground Floor 25-27 Tompson St Wagga Monday to Friday 9am to 5pm

    Snowy Valley LGA

    • Tumut Housing office of Dept Communities & Justice, 106 Wynyard Street Tumut Monday to Friday 9am to 5pm



    1. If you are insured talk to your insurance company as soon as possible about how to make a claim.
    2. Take photos or video of damage to your property and possessions as evidence for your claim.
    3. If you have clearance from your insurer and evidence for your claim, you can start cleaning up.


    NSW Government Disaster Relief Grants are available for eligible individuals and families whose homes and essential household contents have been damaged or destroyed by a natural disaster.

    To be eligible for this grant you must:

    • be a low-income earner and meet an income assets test
    • demonstrate that the affected home is your principal place of residence
    • not be covered by insurance
    • demonstrate that the damage was caused by the disaster
    • lodge the application within four months of the disaster occurring

    Contact Bushfire Customer Care on 13 77 88.

    Click here for information on bushfire clean up assistance.

    Insurance - Support and advice

    The Insurance Council of Australia can be contacted with any questions, complaints or concerns about insurance on 1800 734 621.

    Disaster Response Legal Service NSW
    provides free legal support and assistance to people effected by disasters. They can help you with a range of issues including:

      • Insurance claims and disputes
      • Financial hardship
      • Centrelink
      • Tenancy problems
      • Your rights at work
      • Replacing important documents
      • Domestic violence advice
      • Other everyday legal problem

    Disaster Response Legal Service NSW 1800 801 529


    Beware of travelling conmen and unlicensed traders, who target disaster-affected areas, offering cheap, cash-only repairs.

    If you take up such offers, you run the risk of:

    • Substandard work
    • Being left out of pocket if the trader disappears before finishing the job
    • Being unable to contact the trader once they have been paid
    • Paying more to have a legitimate tradesperson repair shoddy work

    Before you employ a tradesperson:

    • Check your insurance policy and find out if you are covered
    • Ask around for suitable tradespeople and get quotes
    • Ask for a tradesperson's full name and licence number and check they are licensed to do the work
    • Do not pay in full up front
    • Be wary of door-to-door offers - get proof that the tradesperson is offering the deal legally and appropriately
    • Check with your local council if a building permit or other approval is needed.

    For more information, see www.fairtrading.nsw.gov.au/news-and-updates/news/natural-disasters