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NSW Bushfire Customer Care Service

Assistance & personal support

For people impacted by bushfire, the NSW Bushfire Customer Care Service will help you navigate the support and financial assistance that's available across all levels of government.

Service NSW is providing one-on-one support for people and businesses, available over the phone or in-person.

Call 13 77 88

Or visit www.service.nsw.gov.au for locations of Service NSW, and Mobile Service Centres.

Bushfire Housing Assistance Service

The NSW Government Bushfire Housing Assistance Service is available for residents who are temporarily or permanently displaced as a result of the NSW bushfires.

The Bushfire Housing Assistance service can help with:
  • emergency temporary accommodation
  • private rental bonds and advance rent costs
  • sourcing accomodation options from the private rental and short term housing sector.
People impacted by the fires can access the service by:
  • calling the Disaster Welfare Assistance Line (DWAL) on 1800 018 444; or
  • contacting or visiting a local Department of Communities and Justice Housing office.
For more information about the Bushfire Housing Assistance Service, visit: Bushfire Housing Assistance Service

To find a local Department of Communities and Justice Housing office, visit: Find a housing office

Download the  Factsheet - Private rental properties fact sheet - January 2020.pdf. for more information.

Or contact the Bushfire Customer Care service 13 77 88