Disaster Assistance

Emergency repairs

If your property has been damaged by the recent storms:

  • Contact your insurance company for assistance with temporary protection and repairs.

If you require emergency assistance for a flood or storm you can contact the NSW SES on 132 500.

For more information on what to do after a storm visit https://www.ses.nsw.gov.au/storm-resources/after-a-storm/know-your-risk/

For ongoing maintenance of tarpaulins contact your insurance company, if you're uninsured contact NSW SES 132 500.

  • Information on accessing assistance from your insurance company can be found here


If you are insured, contact your insurer for assistance with tarpaulins and emergency repairs.

If you are not insured contact SES on 132 500 for assistance

Insurance Claims

Residents and businesses affected by recent hailstorms across NSW are advised to lodge a claim with their insurer as soon as possible.

If safe to do so, residents and businesses are advised to do what they can to minimise the risk of further damage.

Do not arrange for repairs without insurer's consent.  If the insurer hasn't first approved the repairs, it may not be covered by your insurance.

For more information contact your insurer or the Insurance Council of Australia on 1800 734 621 or visit www.disasters.org.au

Unlicensed tradespeople

After a storm you may be contacted by tradespeople offering to repair your damaged property.

Be careful and ensure they are licensed before agreeing to anything. You may also need approval from your insurer before commencing any repairs.

NSW Fair Trading has an online tool where you can verify a tradesperson is licensed and qualified to do the job you need. https://www.fairtrading.nsw.gov.au/help-centre/online-tools/home-building-licence-check


After a storm, all fibro fragments should be considered to contain asbestos, unless they come from a building constructed after 1990.

After a storm event, you may find wet pieces of fibro on your driveway and road outside your home, where it is likely to be crushed or disturbed, or on your lawn where it might be mowed.

If the area containing fibro is less than 10m2, residents may remove it using gloves and a P2 mask. The waste must be double bagged , sealed and separated from other waste. Contact your local council for removal.

If the area containing fibro is greater than 10m2 it needs to be removed by a licensed operator. This can be arranged through your insurance company.

For more information: https://www.emergency.nsw.gov.au/Documents/factsheets/Asbestos-after-storms-pamphlet.pdf

Disaster Assistance Scheme

There are a number of assistance schemes available to those in areas declared Natural Disasters, including Personal Hardship, assistance for Small Business and assistance for Local Councils.

More information can be found here

Disaster assistance for individuals

Financial assistance may be available to people affected by a disaster who are experiencing financial hardship and who are unable to meet the cost of repairs for essential household contents and/or structural repairs to their homes.

Note: Financial assistance via this grant is administered by the NSW State Government. It is separate from the one-off Commonwealth Disaster Recovery Payment.

More information on Disaster assistance for individuals