​Organisational Resilience

The people, organisations and processes that support infrastructure have as much impact on critical infrastructure resilience as the assets, systems and networks themselves.  Local Governments need to ensure they have planned for what to do when interruptions to infrastructure service provision affect their organisation and as providers of critical infrastructure need to proactively work to enhance organisational resilience through resilience thinking and business continuity management arrangements.  This will include a proactive approach to mitigating risk, undertaking business impact assessment, ensuring that business continuity plans are available to maintain the continuity of critical business processes, that staff are trained to carried out their duties and are regularly tested through scenario-based exercises. It is also vital to ensure that recommendations identified from exercises and real events are implemented to ensure lessons are learned.