Emergency website > Emergency Management > NSW Critical Infrastructure Resilience Strategy > Appendix B: Case Studies > Informing Community on Status of Critical Infrastructure Resilience: Provide

​Informing Community on Status of Critical Infrastructure Resilience: Provide

This case studies shows how to inform a community, leaving infrastructure providers free to restore services.

Sunshine Coast Disaster Hub                     

Sunshine Coast Regional Council in Queensland won the 2016 Resilient Australia Award for their innovative Disaster Hub that delivers real-time emergency related information to the public via a dashboard.
The aim is to reduce public risk and ensure the community is kept informed before, during and after emergency events. The dashboard provides a one-stop-shop for emergency related information by bringing data together from a variety of sources to provide live updates on road closures, power outages, evacuation centres, and school closures as well as current weather warnings and preparedness information for the community.

This one-stop shop of authoritative information for residents alleviates pressure on infrastructure providers who can get on with the job of restoring service rather than answering enquiries or responding to community rumours.

The Disaster Hub is a great example of the role technology can play in gathering intelligence and real time information from multiple sources to enable better decision making in emergences as well as a tool to assist multiple critical infrastructure providers work together to build community resilience.

NSW councils such as Central Coast are already investigating the provision of their own disaster hub information.

This is a picture of the Sunshine Coast Council's logo