Engaging Community in Critical Infrastructure Resilience: Partner

This case study demonstrates how to engage the community as a critical infrstructure partner. 

Engaging Passengers in Airport Security

Above: Passengers moving through an airport

The 911 World Trade Centre attacks and subsequent terrorist incidents around the world have led to a heightened awareness of national security issues. The aviation industry was dramatically impacted and since that time body scanners, security queues, shoe removal, liquid bans and a host of other measures have become the norm.
Australia’s national strategic approach to countering terrorism (prepare for, prevent, respond to and recover from a terrorist act) requires a multi-layered and collaborative approach based on strong relationships between governments, private industry, international partners and the community.
Sydney International Airport has actively engaged with their clients in a partnership to reduce the risk of infrastructure service interruption. As a result of enhanced public messaging and education, passengers have become aware of their shared responsibility in relation to airport security processes. 

Passengers provide additional eyes and ears on the ground in terms of surveillance and are actively encouraged to report suspicious behaviour in the form of unattended bags or questionable individual actions.
This is a strong example of how critical infrastructure resilience can be enhanced through effective community engagement and promotion of a shared responsibility to risk reduction.