​Community as a Partner in Infrastructure Maintenance: Partner

Mobile Applications for Reporting Infrastructure Damage

A number of NSW critical infrastructure providers are promoting the use of smartphone technology in order to enhance their response to critical and routine infrastructure issues.
Some organisations are using software they have developed in house, whilst others are promoting the use of publicly available apps to residents so they can easily and instantly capture, report and provide feedback to their local Council and other infrastructure providers on common issues such as water leaks, pot holes, fallen trees, cracked pavements, broken playground equipment, graffiti, illegal dumping and a range of other issues that need attention. 

Some platforms are increasingly sophisticated and allow transfer of images and use the smart phone's GPS location. These platforms provide an example of how smart phone technology can be used to crowd source information from the community in order to enhance response to critical and routine infrastructure issues.
Further information is available from: