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Foundations in Lessons Management 


The course covers key principles and is highly recommended for stakeholders involved in emergency management. It covers topics on knowledge management, lessons management concepts and definitions and lessons management processes. 

The course was developed by a working group consisting of agencies from State and Federal governments including the NSW Office of Emergency Management, Emergency Management Victoria, New South Wales State Emergency Service, Fire and Rescue New South Wales, South Australian Country Fire Service and the Department of Home Affairs.

The production of the course was funded through the Australian Government National Emergency Management Projects (NEMP) grant program.


Online self-paced short course consisting of 3 modules (20 min each).



Target audience

The course is aimed at people at all levels of an organisation including; operational, supervisors, managers and leaders, learning and development, knowledge and lessons practitioners.


There is no formal assessment for this course, however, there is a knowledge quiz on completion of each module. The pass mark is 80% and three attempts are allowed for the quiz after which time the learner will have to redo the module before they can attempt the quiz again.

National unit of competency

This course does not align with a national unit of competency.

Learning outcomes

On completion of this program, participants will develop understanding of:
  • How lessons management is linked to knowledge management, the benefits of creating a learning culture and putting lessons management into practice.
  • Understanding the difference between lessons identified and lessons learned and key terms used in LM.
  • Stakeholders’ responsibilities to help turn lessons identified into lessons learned.
  • Critical aspects of the LM process with a focus on principles of writing good observations.

Course registration