​Manag​​ing Emergencies

Important enrolment information

To attend this course you will be required to make your nomination through your agency or organisation 60 days prior to the course commencement date. Contact details for agencies or organisations are listed below.

If your agency or organisation is not listed, please forward an email to trainingadmin@mpes.nsw.gov.au

Agency Contacts

NSW Police Force
Email: #IEMC@police.nsw.gov.au

NSW State Emergency Services 
Email: professionaldevelopment@ses.nsw.gov.au 
Phone: 02 42516741

Department of Primary Industries 
Email: emergency.preparedness@dpi.nsw.gov.au

NSW Health 
Email: AMBULANCE-HEMU@health.nsw.gov.au

Roads and Maritime Services 
Email Cassandra Brooks: Cassandra.brooks@rms.nsw.gov.au

Fire and Rescue NSW 
Email Andrew Faunce: Andrew.Faunce@fire.nsw.gov.au

NSW Rural Fire Service 
Email Stephen Glassock: Stephen.Glassock@rfs.nsw.gov.au

NSW Ambulance 
Email Peter Croft: Peter.Croft1@health.nsw.gov.au

Transport NSW 
Email Paul Hogan: Paul.Hogan@transport.nsw.gov.au


The course is designed to assist emergency managers from all agencies to determine what is required to effectively manage emergencies. This course provides participants with the skills and knowledge to develop and implement a coordinated and responsive approach in applying NSW emergency management arrangements to address the needs of affected communities.

Please Note:

The Office of Emergency Management (OEM) training is delivered in a multi-agency context. A selection process will be undertaken by your Agency/Organisation and OEM. For more information on nomination go to "Target Audience".

By their nature, emergencies are situations that have a major impact on the community, causing significant disruptions. A coordinated effort across all agencies is required to support affected communities in dealing with the problems they face. Restoring community well-being in a way that meets their needs is very important.

Agencies must proactively assess community impacts, develop strategies, and draw together cross-agency resources in a timely and responsive way, to fulfil collective commitments to affected communities.

In the early stages following an emergency there is usually a lack of accurate, timely, useful, and meaningful information. Key players in the emergency management arena must acquire and maintain strong situational awareness to effectively make decisions and actively manage different aspects of the emergency operations.

NSW emergency management arrangements must be delivered by all key players in a coordinated way that is suitable, flexible and responsive to the needs of the community.

In such times, collaboration, co-operation and communication across multiple agencies within clear control structures are paramount.

The course covers:

  • Situational awareness and assessment through all stages of an emergency operation
  • Appropriate control structures for the changing needs of the situation
  • Effective information management practices
  • Area management requirements
  • Situation management in an emergency
  • Resource management, including financial, in a complex multi-agency environment
  • Legislation and policy framework used in managing an emergency operation
  • Roles and responsibilities of the various players
  • Effective decision-making
  • End of operations review, and
  • Seamless transition to recovery.


3 Days, class based


  • Emergency Management Overview (online self-paced)
  • Introduction to Emergency Management (class based) or equivalent
  • Emergency Operations Centre Concepts (class based) or equivalent

Target audience

Managing Emergencies has been designed to reflect the capability requirements of people who contribute to, coordinate, and make arrangement decisions during emergency operations. The program is pitched at the top end of OEM's training pathway and presumes that participants come with sound EM knowledge and skill sets.

Suitable candidates will:

  • Have core management capabilities related to decision making, planning, managing work and teams, and high level problem solving
  • Have identified EM roles or expect to be occupying these roles in the near future
  • Have completed the prerequisite learning
  • Be nominated and endorsed by their organisation

EM roles of candidates may include, but are not restricted to:

  • Local, regional or state emergency controllers
  • Local Emergency Management Officers
  • Emergency services coordinator/commander/manager (NSW Police Force, NSW State Emergency Service, Fire & Rescue NSW, NSW Rural Fire Service, NSW Ambulance)
  • Incident Controllers
  • State and local government officers who play a role in emergency/disaster coordination centres
  • Functional Area coordinators
  • Liaison officers in organisations that have a role in emergency management

Agencies can nominate candidates from within their agency or organisation who meet the selection criteria above.

Candidates may also self-nominate on the Emergency NSW website. However, the candidate's agency must endorse the candidate's suitability for the course.

There is a maximum of 20 participants per course. As OEM training is delivered in a multi-agency context, each agency's representation will be monitored. Agencies can nominate up to two candidates per course.

Nominations and self-registration will close 21 days prior to the course start date. Successful candidates will receive a confirmation email approximately 14 days prior to the course.

There is no course fee attached to this course.


Participants can elect to undertake post course work towards completion of a Statement of Attainment for the national unit of competency PUAOPE017A Coordinate Resources for a Multi-agency Incident. The post course work requires completion of two assessment tasks - theory questions and the production of a report on the candidate's participation in an emergency incident. This incident can be based on the exercise conducted during training or another emergency incident in which you have been involved.

National unit of competency

PUAOPE017A - Coordinate resources for a multi-agency incident

Recognition: A recognition pathways is available for those who believe they already have the required skills and knowledge to gain the national unit of competency. A Recognition Kit is available. The Kit describes the types of evidence which can be submitted.


Accommodation may be provided to participants on the evenings of Day 1 and Day 2 of regional courses. Accommodation is not provided for Sydney courses. Participants or their organisation are responsible for any accommodation prior and/or after the conclusion of the regional courses, and for transport costs to and from all training locations.

Learning out​comes

On completion of this program, participants will be able to:

  1. Understand and outline ways to develop and maintain situational awareness and assessment throughout all stages of an emergency operation
  2. Determine and establish control structures that are appropriate to the changing needs of the situation
  3. Identify and formulate effective information management practices to ensure key messages are conveyed in a timely, targeted and effective manner
  4. Identify and develop activities to effectively fulfil area management requirements
  5. Determine priorities and develop plans for situation management in an emergency
  6. Determine how to manage resources (including financial resources in a complex multi-agency environment
  7. Develop ways to seamlessly manage the transition to recovery
  8. Conduct and complete an after action operation review /debrief and documents
  9. Interpret and apply relevant legislation, policies, processes and procedures used in the management of an emergency operation
  10. Demonstrate an understanding of the roles and responsibilities of various players in managing an emergency operation
  11. Apply and demonstrate effective decision-making in managing emergencies

Course dates ​​and registration

More information on Cour​se Dates and Registration